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Training Manager 培训经理 20-35k
上海-长宁区 5-10年 统招本科
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股票期权 五险一金 餐费补贴 发展空间大 岗位晋升 带薪年假 定期体检
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Recruiter · 亚马逊
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职位介绍
  • 运营培训
The Defect Prevention & Reconciliation (DP&R) organization develops technology that identifies, reconciles, and prevents defects across Amazon’s fulfillment supply chain. DP&R’s scope includes marketplaces worldwide with products that directly impact both Fulfillment By Amazon (FBA) selling partners and Retail vendors. The Support Operations Planning and Development Team is composed of several verticals including: Capacity Planning, Change Management, Learning and Development, Tools and Automation, Analytics Excellence, and Site Experience and Engagement. DP&R is seeking an experienced Training Manager to coordinate, deliver, and implement various high-quality training programs for new hires and existing associates including leadership. You will become an expert in our processes, and liaise with other site training managers, Operations Managers, and global leaders to ensure training deliverables meet standards. You will have experience driving project throughput and can work in a dynamic, fast-paced environment. You are able to juggle competing priorities, be scrappy when necessary, and handle ambiguity comfortably. You must have a passion for relationship-building, as well as data efficiency and accuracy. Key job responsibilities In this role, you will: • Serve as the single threaded owner for training and development in your region in support of the global L&D strategy and team, fostering the development and growth of employees. • Coordinate, deliver, and facilitate trainings, including new hire, continuing education, functional, and leadership training as needed. Modalities may include classroom and/or virtual instructor led training, webinars, and online self-directed modules or materials. • Review, design, validate, and/or update training materials, SOPs, curriculum plans, and learner engagement strategies. • Build strong relationships with stakeholders and drive alignment on requirements, KPIs, prioritization, and action toward goals. • Run mechanisms to collect, analyze, and report on learning impact metrics for your region. • Identify knowledge gaps, training opportunities, and improvement initiatives. • Mentor and coach trainers. • Adhere to established L&D standards, systems, and best practices. • Maintain clear and consistent project status reporting for project partners and leadership. Basic qualifications • 4+ yrs experience in learning and development, preferably as Training Manager or L&D Manager • Demonstrated ability to communicate information clearly and facilitate learning for diverse audiences • Excellent proficiency in English • Experience working with a globally distributed team to achieve shared objectives • Experience leading large, fast-moving projects, working with various internal teams to collect requirements, negotiate trade-offs, and evaluate impact • Excellent communication, strong organizational skills and detail oriented Preferred qualifications • 3+ years of experience driving end to end delivery, and communicating results to senior leadership • Experience in training project/program management • Ability to thrive in a high-energy environment where tactical and strategic activities are expected to be driven in parallel
其他信息
语言要求:英语、普通话
行业要求:全部行业
所属部门:Support Ops

公司简介

亚马逊于2004年进入中国,秉承“顾客至尚”的理念,不断为中国用户创新。身处数字经济的浪潮之中,亚马逊在赋能中国企业方面开展多项业务,其中包括亚马逊全球开店、亚马逊广告、亚马逊全球物流,推动着出口跨境电商的蓬勃发展;以及亚马逊云科技,为中国企业提供领先云计算技术和服务。与此同时,我们还通过亚马逊海外购和亚马逊智能硬件与服务,为中国乃至全球的消费者提供服务。 亚马逊海外购:消费者信赖的海外正品选购站点。2014年,亚马逊海外购在中国上线。这是亚马逊全球第一个本地化、多站点的全球商店,致力于打造中国消费者信赖的跨境网购站点。消费者用中文即可购买来自亚马逊全球站点逾3200万的海外正品。商品通过亚马逊全球物流体系从海外运营中心直达中国消费者。此外,亚马逊Prime会员服务于2016年在中国上线,这是亚马逊全球首个提供跨境订单全年无限次免费配送的会员服务, 以满足中国消费者的需求。 亚马逊全球开店: 赋能中国企业打造全球品牌,推动中国数字经济发展。亚马逊全球开店业务2015年正式落地中国,致力于帮助中国企业通过出口跨境电商拓展全球业务, 打造国际品牌。目前,数十万中国卖家加入了该项目。包括亚马逊美国、加拿大、德国、英国、法国、意大利、西班牙、日本、墨西哥、澳大利亚、印度、阿联酋、沙特、新加坡、荷兰、瑞典以及波兰在内的17大海外站点已向中国卖家全面开放。中国卖家可以直接对接亚马逊全球数亿活跃用户,以及亚马逊美国、欧洲与日本超过500万的企业与机构买家。亚马逊全球开店在杭州、厦门、宁波打造了三个 “亚马逊全球开店出口跨境电商园”。2021年,亚马逊全球开店亚太区首个卖家培训中心落户杭州,为跨境电商专业人才提供世界一流的服务和发展机会,推动跨境电商行业可持续发展。 亚马逊广告以及亚马逊全球物流团队:更好地触达全球客户。 2017 年亚马逊广告进入中国,提供以客户为中心的广告解决方案,帮助中国卖家以及出海品牌更好地触达亚马逊站内和站外的客户,更高效地打造国际品牌。 亚马逊全球物流团队为中国卖家提供创新灵活的跨境物流服务,支持他们通过海运、空运、小包裹运输解决方案和通关服务将商品出口到全球。 亚马逊云科技:助力中国数字经济可持续发展。作为全球云计算的开创者和引领者,亚马逊云科技通过行业领先的技术、服务和覆盖全球的基础设施,赋能客户的业务重塑和创新。2016年9月,由光环新网运营的亚马逊云科技中国(北京)区域正式商用。2017年12月,由西云数据运营的亚马逊云科技中国(宁夏)区域正式上线。2019年4月,亚马逊云科技亚太(香港)区域开始运营。目前,中国是全球除美国以外唯一拥有三个亚马逊云科技区域的国家。同时,亚马逊云科技还成立了上海人工智能研究院、深圳及台北物联网实验室,助力本地客户的技术创新。 亚马逊智能硬件与服务:通过技术启发与赋能。亚马逊智能硬件与服务亚洲团队致力于为全球客户创新,以深圳、北京和上海为枢纽,专注于智能硬件和服务领域的顾客体验,在概念、硬件、软件、可靠性、产品开发、制造、供应链、物流和未来产品战略等领域,为全球客户提供服务。
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